Last updated: 27 October 2026
This policy explains where and how UtilityMart delivers, what it costs and how long it takes. UtilityMart is operated by HMBR Tools And Chemicals LTD.
1. Where we deliver
We deliver to addresses in Bangladesh that our courier, primarily Pathao Courier (other courier services might be used from our end and you will be notified before any booking is made), serves with home delivery. When you choose your city and thana / zone at checkout, the Website tells you if delivery is available and shows the charge. We do not deliver outside Bangladesh.
2. Delivery charge
- The delivery charge is worked out at checkout from your delivery area and the weight of your order, and is shown before you pay. There are no hidden charges.
- Free delivery applies when your order (after any discount) reaches the free-delivery amount shown at checkout.
- Cash on delivery has no extra fee for you.
- Heavy orders may be split into more than one parcel; you still pay only the delivery charge shown at checkout.
3. Order confirmation and dispatch
After you order we may call you or send an SMS to confirm your order and address. Confirmed orders are packed and handed to the courier as soon as possible. When the parcel is booked with the courier we send you an SMS (and an email if you gave one) with the tracking number. If, by any chance, we are unable to supply the goods, we will call you and cancel the order; anything you have paid is refunded in full. If, by any chance, we are unable to supply the goods, we will call you and cancel the order; anything you have paid is refunded in full.
4. Delivery time
- Dhaka: usually 5 working days after your order is confirmed.
- Other areas: usually 10 working days after your order is confirmed.
These are estimates, not guarantees. Delivery can take longer during public holidays, hartals, floods, heavy rain, road closures or very busy periods. We will help you if your parcel is late.
5. Receiving your parcel
- The courier usually calls you before delivery. Please keep your phone on and give an address, landmark and phone number that are correct.
- Someone must be available to receive the parcel. If you cannot be reached, the courier may try again. After repeated failed attempts the parcel is returned to us and the order may be cancelled.
- Please check the parcel in front of the courier. If it is damaged, opened or wet, tell the courier and contact us the same day with photos.
6. Cash on delivery
If you chose cash on delivery, please pay the exact amount shown on your order confirmation to the courier. Your parcel's amount to collect is already in the courier's system. For your first cash on delivery order we may ask you to confirm your mobile number with a code sent by SMS.
7. Wrong address or changes
Please make sure your address is correct. To change the address or phone number, contact us as soon as possible and before the parcel is dispatched. A parcel that cannot be delivered because of a wrong or incomplete address may be returned, and the delivery charge may not be refunded.
8. Returns and cancellations
See our Refund and Return Policy and Cancellation Policy.
Contact us
UtilityMart, operated by HMBR Tools And Chemicals LTD Holding #13, Road #01 (Dhaka Bypass Road), Ward #40, Area #02, Kudabo (Mirer Bazar), Pubail, Joydebpur, Gazipur - 1721, Bangladesh Phone and WhatsApp: +880 1766-665880 Email: [email protected] Website: https://utilitymart.shop