FAQs
"Quick help for smart shopping decisions."
"Find quick answers to common questions about orders, returns, delivery, payments, and more at Utillty Mart. Hassle-free shopping starts with clear information."
What types of products do you offer?
At Utility Mart, we offer a delightful range of products including vibrant flower seeds, like the Peony Flower, and adorable plush toys, such as the Cute Panda Plush. Whether you're a gardening enthusiast or looking for the perfect gift, we have something special for everyone!
How can I place an order?
Placing an order is easy! Simply browse our website, select the products you love, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping information, and complete your payment. You'll receive a confirmation email once your order is placed.
What is your return policy?
We have a 7-day return policy. If you wish to return an item, please ensure it is in the same condition you received it, unworn or unused, with tags, and in its original packaging. You can contact us at utilitymart77@gmail.com to initiate the return process.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the shipping carrier's website. If you have any questions about your order status, feel free to reach out to us!
Do you offer international shipping?
Yes, we do offer international shipping! During checkout, you can select your country, and the shipping options will be provided. Please note that international shipping times may vary based on your location.
What should I do if my item arrives damaged?
We strive to ensure that all items are shipped in perfect condition. However, if your item arrives damaged or defective, please contact us immediately at utilitymart77@gmail.com. We will evaluate the issue and work to make it right for you.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, but if your order hasn't been shipped yet, we will do our best to accommodate your request.
Do you have a loyalty program or discounts?
We love to reward our customers! Be sure to sign up for our newsletter to stay updated on special promotions, discounts, and loyalty programs. We often have exciting offers that you won't want to miss!