Return Policy
Utillty Mart
Effective Date: 12-july-25
At Utillty Mart, we strive to ensure a reliable and satisfying shopping experience. If you're not fully satisfied with your purchase, we’re here to help — within the scope of the policy below.
Eligibility for Returns
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Return requests must be made within 7 days of delivery.
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Items must be unused, undamaged, and in original packaging.
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Returns are accepted only for defective, damaged, or incorrect items.
As a dropshipping business, some items may ship directly from global suppliers. Return windows and processes may vary accordingly.
❌ Non-Returnable Items
We do not accept returns for:
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Items marked final sale or clearance
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Personal care items, undergarments, or perishables
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Products damaged due to customer misuse
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Orders placed with incorrect shipping information
Refunds
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Approved refunds will be issued to the original payment method within 5–10 business days.
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Cash on Delivery (COD) orders will be refunded via store credit, UPI, or bank transfer.
Order Cancellations
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Orders may be canceled within 12 hours of placement.
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Orders that have already been processed or shipped cannot be canceled.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 48 hours of delivery at [Your Email/Phone].
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Provide your order number and clear photos of the issue.
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We’ll offer a replacement or full refund, based on availability.
How to Request a Return
Please email us at [Your Email] with the subject “Return Request – Order #[Order Number]”, and include:
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Reason for return
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Clear product photos (if applicable)
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Preferred resolution (refund or replacement)
Additional Notes
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Return shipping costs may apply unless the item is defective.
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We are not responsible for delays due to logistics partners or customs (on international shipments).